Privacy Policy
Prime Valley Home Buyers LLC ("Prime Valley," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information about you when you visit our website, fill out our forms, or otherwise interact with our business.
By using our website or services, you agree to the practices described in this policy.
1. Information we collect
Information you provide directly
When you fill out a form, call us, text us, or email us, we may collect:
- Your name
- Phone number and email address
- Property address and details about the property (condition, occupancy, mortgage status, etc.)
- Your reason for selling and timeline
- Any other information you voluntarily provide in your communications with us
Information collected automatically
When you visit our website, we may automatically collect:
- IP address and approximate location
- Browser type, device information, and operating system
- Pages visited, time spent, and how you arrived at our site
- Cookies and similar tracking technologies (see Section 6)
2. How we use your information
We use the information we collect to:
- Evaluate your property and prepare a cash offer
- Contact you about your inquiry by phone, text, or email
- Conduct due diligence on properties (including pulling public records)
- Process and close transactions, including coordinating with title companies and attorneys
- Improve our website and marketing
- Comply with legal obligations
- Send follow-up communications about our services (you may opt out at any time)
3. How we share your information
We do not sell your personal information. We may share information in the following circumstances:
With service providers
We share information with companies that help us run our business — for example, title companies, escrow agents, attorneys, contractors, inspectors, software providers, and marketing platforms. These providers are bound by confidentiality obligations.
With assignees and partners (important for our business model)
Prime Valley Home Buyers is a real estate investment company. As part of our normal business operations, we may assign purchase contracts to third-party buyers, partner investors, or affiliated entities. When we do, we may share property details and transaction information with those parties. Personal contact information is shared only as needed to complete the transaction.
For legal reasons
We may disclose information if required by law, subpoena, or court order, or to protect our legal rights, prevent fraud, or ensure the safety of others.
In a business transfer
If Prime Valley is acquired, merged with another company, or sells substantially all of its assets, your information may be transferred as part of that transaction.
4. SMS and phone communications (TCPA)
By submitting your phone number through our website forms or by giving it to us directly, you expressly consent to receive calls and SMS text messages from Prime Valley Home Buyers LLC at the phone number provided, including calls and texts made using automated technology or pre-recorded messages.
This consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies.
To opt out: Reply STOP to any text message at any time. For help, reply HELP. To opt out of phone calls, simply tell us during the call or email info@primevalleyhb.com.
5. Your California privacy rights (CCPA / CPRA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Right to know: Request information about the personal information we have collected about you, how we use it, and who we share it with.
- Right to delete: Request that we delete personal information we have collected from you, subject to certain exceptions.
- Right to correct: Request that we correct inaccurate personal information.
- Right to opt out: Opt out of the "sale" or "sharing" of your personal information. We do not sell your personal information.
- Right to non-discrimination: We will not discriminate against you for exercising any of these rights.
To exercise any of these rights, contact us at info@primevalleyhb.com or call (916) 600-5298. We will respond within 45 days as required by California law.
6. Cookies and tracking
We use cookies and similar technologies (like pixels and tracking scripts from Google Analytics and Facebook) to understand how visitors use our site, measure marketing effectiveness, and improve our services. You can disable cookies through your browser settings, though some site features may not work properly.
7. Data security
We take reasonable steps to protect your information, including encryption in transit (SSL/HTTPS), restricted access to personal data, and secure storage. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Data retention
We retain your information as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. If you ask us to delete your information, we will do so within a reasonable time except where retention is required by law.
9. Children's privacy
Our services are not directed to anyone under 18. We do not knowingly collect information from minors. If you believe we have collected information from a minor, please contact us and we will delete it.
10. Third-party links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing any information.
11. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.
12. Contact us
If you have questions about this Privacy Policy or how we handle your information, contact us:
Prime Valley Home Buyers LLC
Email: info@primevalleyhb.com
Phone: (916) 600-5298
Mailing address: 1610 R St, Sacramento, CA 95811